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Help
and Support
If
you don't know how to download or install the game or
if you experience any difficulties playing a game, you
will most likely find the answers here.
If you can't find the solution to your problem, please
contact our customer
support.
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What
is "Trial" and "Free to Try" downloads?
"Trial" and "Free
to Try" downloads are try-before-you-buy software
(also known as "Shareware") that include functionality
limitations such as a trial period or disabled features.
You may download and evaluate it for free. If you like
the game, then buy the full version in order to enjoy
the full features of the game.
How
do I buy the full version of the game?
It is very easy to order the
full version of a game. Install the trial version of the
game you would like to buy, start the game and then click
the "Buy Now" button in the intro dialog of
the game. You can choose between several ordering and
payment options:
• "Quick Pay" fast and secure
ordering (Credit Card).
• Online secure ordering (Credit Card
or Pay Pal).
• Ordering by phone (Credit Card).
• Ordering by mail (Check and Money orders).
I
lost my full version that I bought, how can I get it back?
In some cases you only need to
download and install the trial game once again on your
computer to get the full version back. If this doesn't
help, you will need to use the "Already Paid"
feature. This re-registration process is free, fast, and
easy. To use it, click on the "Already Paid" button in
the game. This will take you to our web based registration
code re-issue page. Just enter the requested information
and our system will automatically e-mail a new registration
code to you.
What
do I do when my game doesn't work properly?
At first take a look at technical
issues below, where your problem might already have a
solution. If not, please
contact our customer
support.
How
can I be notified when you add new games to the site?
Just sign up for our free
newsletter.
Where
can I find your Privacy Statement?
You can find our Privacy Statement
here.
Why
am I not able to download the game?
There are several reasons why
you might be having trouble downloading a game. The download
link for the game might be temporarily or even permanently
broken. Usually the download link is only temporarily
broken, so please just wait a few hours, and then try
downloading the file again. If you think the link is permanently
broken, please contact us at webmaster@fungamesplanet.com
I
get an error message when I try to run the setup program
Most likely the file you have
downloaded is corrupt, i.e. the download of the game was
not successful. Normally all you need to do is just downloading
and installing the game again.
I
get an error message when I play or start the game
At first, please make sure you
check the system requirements of the game. Then check
if you have the required version of Windows and DirectX.
You can also try to downloading and reinstalling the game
again. If this does not help please
contact our customer
support.
What
is DirectX, and where can I get it?
DirectX® is a group of libraries
from Microsoft that enhances Windows® with advanced
multimedia capabilities. Upgrading to the latest version
of DirectX is easy, and free. Just go to Microsoft's
DirectX site, and follow the instructions. A simple
upgrade of DirectX is often all you need to fix any technical
problems with your games.
How
can I check the version of DirectX currently installed?
With the DirectX diagnostic tool
you can check the version of DirectX currently installed.
To do it click on Start, choose Run and enter DxDiag.
Technical
support questions
If you have a technical support question that is not
answered here, please contact the technical support
of the game publisher or our technical support at: techsupport@fungamesplanet.com
General
support questions
For any other general support questions please contact
us at:
support@fungamesplanet.com
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